"The more that you read, the more things you will know. The more that you learn, the more places you’ll go."
"When digital transformation is done right, it's like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar."
By focusing on the three things we do best, we are able to provide our customers with the outcomes they want.
optimize knowledge flows
enable a remote workforce
Whether creating new content or repurposing existing assets,
1. Inventory existing content
2. Create coverage map
3. Determine knowledge flows
4. Identify gaps and build content
5. Align content to roles and goals
6. Provide real-time analytics
saved hours of billable time per year per organization
need stat here
content helpfulness score, 45% higher than average
average assessment score improvement after viewing 10 hours of content
Often, organizations hemorrhage time and money as they endeavor to overcome team skills gaps while simultaneously trying to retain experienced team members. Recruiting and training new team members is costly. A study by the Center of American Progress found that the median cost associated with replacing an employee is equal to 21% of their salary. Furthermore, it can take nearly two years for a replacement member to acquire the same level of productivity as their predecessor.Bridging the...
During the 2008 financial crisis and the resulting construction halt, many organizations were faced with the difficult decisions to cut costs. Often, these cuts were made to staffing and to improvement initiatives, which imposed a limitation on employee growth. Young, energetic, highly-motivated employees were provided no encouragement, no prospects, and no additional skills. As a result of having zero opportunities to grow in their careers, many left the industry entirely.Nurturing Employee...
By Matt Murphy Individual versus Team Learning When you think about traditional learning and training models, there is very little opportunity for collaboration. We take tests and exams where we are graded as individuals. Yet, in the real world, we work in teams and rely on a group effort to attain a common goal or outcome. Could this be the reason that so many graduates from programs are ill-equipped to function within a team? What you know is only a piece of the knowledge and experience...
By Matt Murphy We have crossed the training industry threshold that performance-based learning can only be achieved at the point of need, based on true job competencies. The things that work are learning paths, prescribed workflows, purpose-built content and process-based training. Completing a training program or passing a product certification just doesn’t ensure that somebody can effectively transfer the knowledge from the test to on-the-job performance. Simply providing a mixed bag of...
By Dave Micciche and Carlie Wagner In The Science of the Artificial, Herbert Simon writes, “Design is the process of taking something from its existing state and moving it to a preferred state. This applies to new artifacts, whose existing state is undefined, and previously created artifacts, whose state stands to be improved.” In this statement, the word “artifact” can easily transform to any other word, such as “prototype,” “machine,” etc. But what about changing it to “people?” Of course,...
Turn Your Problems into Opportunities
An engineering firm implemented a traditional eLearning system without much success or engagement. After switching to 4D Technologies, management built out custom courses and assessments to align with workflows and best practices. Breaking free from the one-size-fits-all methods employed by most eLearning systems, the firm reported higher engagement. After a few months, the firm’s analytics showed that, after watching just 8 hours of content, assessment results improved on average by a full 42%.
A large corporation that provides services to building systems found that one of their executives spent entire afternoons answering the same few questions over and over again. We suggested that the executive use a 4D Technologies platform to build custom playlists addressing the most frequently asked questions. By directing employees to the FAQs before meeting with him, the executive reported that he got more than 10 hours of his time back each week.
We worked with a client to create a series of custom videos for one of their support websites. The client monitors a number of metrics, including a customer helpfulness score. While the average helpfulness score on their website from other vendors’ content was a remarkably low 45%, content we developed and deployed averaged a helpfulness score of more than 90%.
Partner with Us
Keep your customers competitive and engaged. Outcome-driven analytics assess competencies at the individual, project, and organizational levels. Customer workflows easily combine with our content to integrate company standards and best practices with product use. We ensure teams are more productive in every stage of the employee lifecycle. Contact us today to learn more.